Question 1

Will I get back to the cruise ship on time from my shore excursion?

Accepted Answer

Absolutely. Enma Tours specializes in shore excursions for Amber Cove and Taino Bay. We monitor ship schedules in real-time and guarantee your return to the port at least 90 minutes before departure.

Question 2

Where do I meet the driver at Puerto Plata or Santiago airport?

Accepted Answer

Your driver will be waiting for you in the arrival hall holding a sign with the Enma Tours logo and your name. We track your flight status for delays.

Question 3

Do you offer transfers from Punta Cana to Puerto Plata?

Accepted Answer

Yes, we provide private VIP transfers from Punta Cana Airport (PUJ) to Puerto Plata, Sosúa, and Cabarete in modern air-conditioned vehicles.

Question 4

What is the cancellation policy for tours?

Accepted Answer

We offer free cancellation up to 24 hours before your service. For cruise passengers, if your ship does not dock due to weather, you receive a 100% full refund.

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